I'm really interested in the new Titan XD with the Cummins, but I'm really concerned after a visit to my local dealer. Where I live dealers are real hit or miss--mostly miss. There's almost no competition, so they take advantage of the uninformed local population.
However, I've become numb to that and have learned to just buy out of town or state. Luckily, we do have a couple of good dealers with good service departments, but they're not Nissan dealers.
Since I won't pay over MSRP for a vehicle, I'll have to buy it out of state; so I'm mostly concerned about the service department. After shrugging off a sales person attempting to sell me used car marked up a couple thousand over blue book retail with the ignition cut, I went to sit in the service area waiting to see how the service advisers treated customers. (*cut ignition - Dealers here love to cut the ignition and put in a "security" device that just involves plugging in a 1/4" phono plug into the unit to complete the circuit, charging the customer $500 for the inconvenience) I digress.
There was a nice older lady who had a leaf. She didn't know anything about cars, but liked she didn't have to buy gas. Fair enough. She came in for her routine service, which really just involves cabin filter replacement, checking the driveline, connecting the battery to their diagnostic tool and rotating the tires. I was talking with her and asked her if she minded sharing the maintenance costs when she was done. She was charged for an engine air filter, engine oil filter, 5 quarts of synthetic engine oil (0w20), crush washer and oil disposal fees alongside the cabin filter and tire rotation. Disgusting. I circled all the things on the invoice that were bogus and sent her after the service manager.
I won't go into as much detail, but the first service for customers they tried to upsell 2 other customers brake fluid flushes and full transmission fluid changes. (on cars with less than 10k miles) Should I mention the $120 strong arm on filling tires with nitrogen? My sister has had the same experience with Nissan dealers where she lives -- about 1000 miles away from me.
While I'm interested in buying this truck, the dealer experience ruined my interest. I wish car manufacturers would just sell direct to the customer like Tesla.
However, I've become numb to that and have learned to just buy out of town or state. Luckily, we do have a couple of good dealers with good service departments, but they're not Nissan dealers.
Since I won't pay over MSRP for a vehicle, I'll have to buy it out of state; so I'm mostly concerned about the service department. After shrugging off a sales person attempting to sell me used car marked up a couple thousand over blue book retail with the ignition cut, I went to sit in the service area waiting to see how the service advisers treated customers. (*cut ignition - Dealers here love to cut the ignition and put in a "security" device that just involves plugging in a 1/4" phono plug into the unit to complete the circuit, charging the customer $500 for the inconvenience) I digress.
There was a nice older lady who had a leaf. She didn't know anything about cars, but liked she didn't have to buy gas. Fair enough. She came in for her routine service, which really just involves cabin filter replacement, checking the driveline, connecting the battery to their diagnostic tool and rotating the tires. I was talking with her and asked her if she minded sharing the maintenance costs when she was done. She was charged for an engine air filter, engine oil filter, 5 quarts of synthetic engine oil (0w20), crush washer and oil disposal fees alongside the cabin filter and tire rotation. Disgusting. I circled all the things on the invoice that were bogus and sent her after the service manager.
I won't go into as much detail, but the first service for customers they tried to upsell 2 other customers brake fluid flushes and full transmission fluid changes. (on cars with less than 10k miles) Should I mention the $120 strong arm on filling tires with nitrogen? My sister has had the same experience with Nissan dealers where she lives -- about 1000 miles away from me.
While I'm interested in buying this truck, the dealer experience ruined my interest. I wish car manufacturers would just sell direct to the customer like Tesla.